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Store Policy

Customer Care

Audacity Cosmetics provides the highest possible standards of integrity and conduct in all matters. True partnership with our clients is our mantra, supported by the following Code of Conduct:

  • We put you, the customer, first. Your concerns are taken very seriously, with the appropriate sense of urgency, attention and empathy. This means listening intently, making notes, and confirming understanding before taking action. Issues that are unable to be resolved immediately will be escalated to a manager for timely resolution.

  • We embrace your complaints as opportunities to impress you. Instead of reacting defensively, we commit to resolving your issue or request with urgency, clarity, and to your complete satisfaction.

  • We provide honest responses, and do not make promises we cannot keep. We conduct ourselves with integrity. We will deliberate carefully before making commitments or promises, because we understand nothing annoys customers more than a broken one

  • We demonstrate thorough knowledge of Audacity Cosmetics products and services so that we can address your unique situation with optimal solutions. We make sure you have all the information you need to get the best experience and value from our products. To give you the best experience with products, services, or the Audacity Cosmetics team, we will inform you of our unique approaches, client support systems, feedback channels, and other important avenues for maximizing your experience with us.

  • We treat all information received from you as proprietary and for the purpose of benefiting our partnership.

Privacy and Safety

We and our Third Party Service Providers use cookies and other similar technologies (“Cookies”) in  order for us to provide our Service and ensure that it performs properly, to analyze our performance and marketing activities, and to personalize your experience.

 

You can learn more about how we use cookies and similar technologies and how you can exercise control over them in our Cookie Policy.

Please note that we do not change our practices in response to a “Do Not Track” signal in the HTTP header from a browser or mobile application, however, most browsers allow you to control cookies, including whether or not to accept them and how to remove them. You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser.

User Information

To provide you the Services, we must collect Personal Information relating to an identified or identifiable natural person (“Personal Information”). We collect Personal Information you provide us, from your use of the Services, and from other sources. Here are the types of Personal Information we collect about you:

  1. Information you provide us. When you purchase products and/or services, and/or when you contact us directly by any communication channel (e.g., Wix’s support tickets, emails), you may provide us Personal Information, such as name, email address, phone number, payment information (for Users with Paid Services), information you include in your communications with us and with other users on our platform, and Personal Information contained in scanned identification documents (such as an ID card, driver’s license, passport, or official company registration documents).  

  2. Information we collect when you use the Services. When you visit, download, and/or use any of our Services, we may collect aggregated usage Personal Information, such as Visitors’ and Users’ browsing and ‘click-stream’ activity on the Services, session heat-maps and scrolls, non-identifying Personal Information regarding the Visitor’s or User’s device, operating system, internet browser, screen resolution, language and keyboard settings, internet service provider, referring/exit pages, date/time stamps, etc

  3. Information we collect from other sources. We may receive Personal Information about you from third-party sources, such as i) security providers , fraud detection and prevention providers for example to help us screen out users associated with fraud, ii) social media platforms, when you log-in or sign-up using your social media account, we may receive Personal Information from that service (e.g., your username, basic profile Personal Information) and in some cases, we may collect Personal Information from lead enhancement companies which help us to improve our service offering; iii) advertising and marketing partners in order to monitor, manage and measure our ad campaigns.

 

We use your Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. .To further develop, customize, expand, and improve our Services, based on Users’ common or personal preferences, experiences and difficulties;

  3. To provide our Users with ongoing customer assistance and technical support;

  4. To be able to contact our Users with general or personalized service-related notices and promotional messages

  5. To help us to update, expand and analyze our records to identify new customers;

  6. To facilitate, sponsor, and offer certain contests, events, and promotions, determine participants’ eligibility, monitor performance, contact winners, and grant prizes and benefits;

  7. To analyze our performance and marketing activities;

  8. To create aggregated statistical data and other aggregated and/or inferred information, which we or our business partners may use to provide and improve our respective services;

 

Additional Uses

  1. Our use of your Personal Information is necessary to perform a contract or to take steps to enter into a contract with you (e.g. to provide you with a website builder, to provide you with our customer assistance and technical support);

  2. Our use of your Personal Information is necessary to comply with a relevant legal or regulatory obligation that we have; or

  3. Our use of your Personal Information is necessary to support legitimate interests and business purposes (for example, to maintain and improve our Services and the effectiveness of Audacity Cosmetics by identifying technical issues), provided it is conducted in a way that is proportionate and that respects your privacy rights.

Wholesale Inquiries

Thank you for your interest in opening an Wholesale account with Audacity Cosmetics.

We are accepting inquiries to be a Retail account in the USA. Be prepared to share information regarding your business, contact information and your Reseller Tax Certificate below. After you submit the form, someone from the Audacity Cosmetics  sales team will get back to you in a few days. We are also accepting information from companies interested in being distributors in the USA and Internationally. Your submission of this inquiry does not guarantee your status as an approved Audacity Cosmetics Retail account or Distributor.

CORPORATE ORDERS

If you are interested in getting a quote for an order for your corporate company, please check the box that says Corporate Quotes in the form below and provide us details on products and quantities you are interested in and the date needed. Someone will get back to you in 48-72 hours.

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments ( Pop -Ups  &  Retail  Locations)

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